Regular Fit, Unisex.
Hoodies and shirts fit slightly smaller.
Sweatpants and shorts fit slightly larger.
· Germany, Austria, Switzerland: 2-5 Workdays
· Europe: 4-8 Workdays
· Rest of the World: 6-13 Workdays
As soon as your order leaves our warehouse, you will be updated throughout its journey. You will also receive a shipping confirmation email including your tracking number.
TheHeartFam cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the courier.
We aim to meet these delivery times but please note that these are an estimate and are not guaranteed.
Shipping is free on all orders.
We are pleased to confirm that we offer worldwide shipping!
Unfortunately, we are unable to redirect orders to a different address once they have been shipped.
We ship all of our orders from Germany, Neumarkt, where our warehouse is based.
All orders are currently shipped worldwide using DHL and Deutsche Post.
We are looking into expanding our courier options in the future!
Returns and exchanges
If you have received the wrong product, please send a picture of it to firstname.lastname@example.org. After inspection, you will be offered an exchange.
We offer 30 day returns on all orders, as long as your item is unworn and in its original condition with all packaging and tags.
Here’s how to make a return:
Please send your package back to us with the filled revocation form. Once your return has arrived at our warehouse, our team will then check that the items are in their original condition*. This process typically takes 7-14 business days. Once your return is accepted, a refund will be issued. Funds can take 5-10 business days to appear in the account of your original payment method.You will be informed of your refund via email confirmation.
Cancel/ Amend my Order
We are, unfortunately, unable to make any amendments or cancelations to an order once it has been placed.
We are working hard to improve your customer experience and thank you for your patience while we we are working on changes.